Healthwise - Shared Decision Making

Boost shared decision making

Proactively learn about people's preferences related to high-impact health decisions with interactive decision aids. The first decision aids to record people's answers, Healthwise Shared Decision Points allow your care managers and clinicians to provide tailored support and follow-up.

Promote shared decision making with the leading interactive decision aids

Provide step-by-step decision aids to help people make preference-sensitive care decisions. Healthwise Shared Decision Points guide people through understanding their choices, comparing risks versus benefits, expressing their preferences, and making a decision that’s right for them. This effective new approach to shared decision making covers decisions like:

• Surgeries. Should I have surgery for herniated disc? Should I have knee replacement surgery?
• Medical Tests. Should I have an angiogram? Should I have an MRI for low back pain?
• Medicines. Should I take allergy shots? Should I take statins for high cholesterol?
• Health Issues. Should I get a pacemaker? Should I move my loved one into long-term care after a stroke?

At the end of every Shared Decision Point, people receive a summary that they can review with their doctor. This summary is also available for your organization.

Gain valuable insight on decisions

Shared Decision Points can be used wherever people are making decisions about their care:

• Your health coaches can prescribe them to members based on information they learn over the phone.
• Physicians can prescribe them to patients as part of their shared decision-making process.
• Your organization can target Shared Decision Points to people based on triggers from your system when your data shows that they may be considering a decision and could be helped with a decision aid.
• You can also include these decision aids on your website for people who are making preference-sensitive care decisions.

Shared Decision Points record each person’s answers to give you an early view into people’s preferences and values. Your organization can use this information to tailor follow-up support for the decision being made.

Engage people with proven consumer decision aids

Healthwise Shared Decision Points are informed by the International Patient Decision Aids Standards (IPDAS). They use the perfect combination of consumer-centered design and evidence-based medicine to deliver support that people can trust.

When people use decision aids, they are more likely to choose more conservative, less invasive therapies, without affecting health outcomes. Improve quality, reduce costs, and help people when they need it most with the first decision aids to proactively inform your organization on people’s preferences and values.

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Demo NowPromote shared decision making for better health outcomes with Shared Decision Points.

Shared decisons

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Healthwise - Deliver a new, expanded category of patient education

Healthwise^® Ix^® Patient Instructions are targeted to the specific needs of each of your patients—helping you meet your Meaningful Use objectives. Provide your patients with care instructions for their current encounter, and then connect them to more information in the Healthwise^® Knowledgebase.

Give your patients meaningful support for better outcomes

Healthwise Patient Instructions are 1- to 3-page patient education documents that provide people with information about specific episodes of care. Your clinicians use the instructions to “prescribe” just the right education to help their patients learn how to care for their condition, what to do at home, and when to call for help. The instructions are:

• Easy to understand, and designed to answer questions that patients and their families often have.
• Action-oriented, so your patients can follow their after-care instructions and learn to make healthy changes.
• Evidence-based and, because Healthwise is a nonprofit company, free from commercial bias.

Healthwise Patient Instructions provide an easy way for you to meet your meaningful use objectives.

More meaningful content to meet more Meaningful Use criteria. The Healthwise Patient Education Solution includes an option for trusted, reliable and up-to-date patient drug leaflets. And to help meet the language criteria, for every Ix Patient Instruction in English, Healthwise offers the same in Spanish. Healthwise also provides instructions in common languages appropriate for your local cultural or refugee populations.

Deliver patient education fast—to match your clinicians’ rapid work pace

Healthwise Patient Instructions provide your clinicians with reliable, up-to-date information to engage patients and get them more involved in their care. And that improves the doctor-patient relationship and the patients’ ability to stick with their treatment plans.

Healthwise Patient Instructions are built for efficient, standards-based integration into your system. And because Patient Instructions are embedded within your EMR, delivering patient education becomes a regular, seamless part of clinicians’ normal workflow—no more searching through computer files or file cabinets for pamphlets. Your clinicians can give patient instructions as printed handouts, send them by email, or post them to the patient’s PHR.

With the Healthwise^® Patient Education EMR Module, an ONC-ATCB certified delivery option, you get a pre-built interface that clinicians use to select and deliver patient education within your EMR. It’s a simple, turnkey delivery option that fits your EMR like a glove.

Connect what’s in-hand to what’s online

Most old-style patient instructions amount to a simple sheet or two of paper. Healthwise Patient Instructions deliver much more than that.

Healthwise provides the only patient instructions that include our exclusive Go-to-Web codes, each directly mapped to specific topics in the Healthwise Knowledgebase. Your patients and their families can read the patient instructions, and then use the Go-to-Web codes to enter an online world of consistent, meaningful health content and interactive tools.

The more your patients understand their health and how to care for themselves, the better their outcomes—and the more trust and loyalty they’ll feel toward your organization.

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Demo NowGive patients targeted instructions on specific care episodes, then connect them to in-depth info online, with Healthwise Ix Patient Instructions.

Healthwise - Empower health coaches to engage members

A perfect combination of health education and a secure e-fulfillment destination. Healthwise^® Coach increases health coach efficiency with a single health coaching dashboard. And Healthwise^®Communicate helps you reach more members, more cost-effectively.

Get a complete health coaching dashboard and member message center

Healthwise Coach gives your health coaches easy-to-use, evidence-based content and tools to quickly and reliably address callers’ issues. Your health coaches can use Coach to:

• Assess caller symptoms to determine appropriate care.
• Support disease management care plan interventions.
• Guide their calls using virtually unlimited content and tools in the
  Healthwise^® Knowledgebase.
• Promote shared decision making and self-care.
• Deliver tailored follow-up materials to reinforce learning and care-plan adherence.

With Healthwise Communicate, you can connect members to prescribed information from their health coach. Use Healthwise Communicate to:

• Deliver self-care information, care-plan interventions, and follow-up support to members in one convenient place.
• Reach your members with health education when they are most engaged, immediately after the call.
• Track whether members are reading the education and completing the tools.

Optimize health coach workflow and member satisfaction

Healthwise Coach makes it easy for your health coaches to find health content and prescribe it to your members. Integrated into your member management system, Healthwise Coach uses member data to quickly get your health coaches to just the right education to meet each member’s needs. Reporting on how your members use the health content means that your coaches have deep insight into member actions.

When members need more detailed care-plan instructions or disease-management guidance, your coaches can prescribe health content and tools like pre-built care interventions, virtual coaching programs, or follow-up materials.

And members can pick up their prescribed education through the online message center, Healthwise Communicate. It gives them a single source for all the materials from their health coach.

With Healthwise Coach and Healthwise Communicate, your organization can view member activity within the prescribed online education. You can use that information to tailor future interventions, create more informed and satisfied members, and prove value to your customers.

Meet all your needs with a single health coaching system

Developed in close collaboration with call center professionals and based on significant user testing, Healthwise Coach and Healthwise Communicate create a one-of-a-kind health coaching system.

Let’s talk about making Healthwise Coach and Communicate a part of your health coaching program. It gives you the complete package for effective triage, care planning, and prescribing education.

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Demo NowGear up your coaches to quickly help callers with symptom assessment, disease management, and self-care—with Healthwise Coach and Healthwise Communicate.

Healthwise - Consumer Engagement Solution

Reach people when, where, and how they want

Smartphones, websites, portals, tablets, laptops—They all present opportunities for you to connect people with health information that builds trust, loyalty, and satisfaction in your organization and helps improve people’s health. Reach them with the consumer engagement solution.

Deliver consistent health information integrated seamlessly across all your consumer touch points

Your organization may already trust Healthwise for consumer-friendly, evidence-based content for EMR-PHR or care-management support. Now you can extend your reach—and all the success you’ve achieved with Healthwise—to your Web and mobile strategy.

Whether it’s to check a symptom or to learn more about a condition, people look first to their own devices—smartphones, laptops, tablets—for reliable information about their health. Deliver quality health content optimized for your e-health programs and mobile strategy. Here are just a few consumer engagement options:

• The Healthwise^® Knowledgebase with thousands of up-to-date, easy-to-understand topics, tools, and illustrations.
• Innovative decision aids that allow people to tailor their health care choices with their values.
• An interactive symptom checker that helps people assess their symptoms to quickly determine appropriate treatment.
• Multimedia features—like slideshows and animations—that actively increase people’s understanding.
• The Healthwise^® Video Library, an option for the Healthwise Knowledgebase, offers new paths to health literacy.

Smoothly integrate health content into your e-health and mobile engagement strategies

Enhance your website, portal, and mobile programs with Healthwise health content and tools. Give people the action-oriented tools they need to manage everything from pregnancy and child health to wellness, mental health, and chronic conditions. Imagine the possibilities:

• A mom checks her child’s symptoms and makes an appointment, all from your organization’s app on her smartphone.
• A busy traveler in a hotel room uses his tablet to get to your organization’s low back pain health center to find and do exercises to help ease his low back pain.
• A woman, newly diagnosed with type 2 diabetes, explores your mobile-friendly website and health information to make better food choices.

Together we can create endless active engagement opportunities for your organization.

A successful consumer engagement strategy begins with Healthwise

You can shop around to several vendors and end up with a patchwork of health content for all of your e-health and mobile programs. Or you can go to one place—Healthwise—to find a single source of content and tools that work together, consistently and effectively.

We don’t stop there. Since the beginning, we’ve known that the best content in the world only helps if people can understand, use, and act on the information. That’s why we always put our content and its usability to the test. Healthwise matches evidence-based content with an evidence-based visual presentation and functionality. This unique matchup ensures that when you engage people in their health … they stay engaged. Your organization earns the highest degree of satisfaction and the best possible results.

Nowhere else will you find this winning combination of resources designed to put health information and tools in the hands of your members, patients, and community.

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Demo NowMake your e-health and mobile programs more effective with health content that’s connected, interactive, and comprehensive—with the Healthwise Consumer Engagement Solution.

Healthwise - Patient Engagement Solution

Help your clinicians find the best patient instructions—fast

Our solution integrates with your EMR (electronic medical record) system to automatically identify the right patient education for each clinical encounter. We make sure that our patient instructions are:

• Accurate and up to date and that they cover health conditions that clinicians are likely to face.
• Consistent so that they work in a wide variety of care settings, including outpatient, inpatient, and emergency department, across your enterprise, helping people take action to manage their health.
• Meaningful and easy to use and that they include decision aids, after-care instructions, how to prepare for upcoming procedures, and when to call for help.

Our solution meets industry technology standards, so you can count on it to work with your systems.

Boost your clinical efficiency, and deliver Meaningful Use

Our solution delivers meaningful information to patients and their families as a normal part of your existing workflow. And it does it cost-efficiently. Here’s how it works with our ONC-ATCB certified, Healthwise Patient Education EMR Module:

The EMR Module is a customizable user interface. It puts the specific patient education resources that clinicians need—for virtually any moment in care—right inside your EMR platform.

Patient data—diagnosis, demographic, medicine, and procedural codes—return a short list of suggestions for relevant patient education, all within the clinician’s existing workflow. Your clinicians simply:

1. Choose instructions from the list.
2. Print the instructions and give them to the patient.
3. Email the instructions or place copies of them in the patient health record (PHR).

The system automatically documents which instructions were provided to the patient.

Healthwise has a proven history of successful integration with leading EMR providers. Our experienced technical team will work with your EMR company (chances are we already do) to deliver based on your requirements.

Don’t settle. Achieve Meaningful Use

Healthwise creates health content that helps patients and their families make informed health decisions. We provide content that helps you meet (and get paid for) a variety of patient accreditation requirements, including Meaningful Use.

Healthwise patient education offers the highest degree of patient and clinician satisfaction and the best possible results. How do we know? Healthwise puts content and functionality to the test with users across the board.

Our exclusive Go-to-Web codes connect patients to specific topics in our online health encyclopedia. The topics help people learn more about their unique health issues and how to make better health decisions.

Let’s work together and transform your EMR system into a meaningful patient education solution that produces better outcomes, more appropriate care, and greater clinical efficiency.

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Satisfy clinicians and engage patients with Healthwise.

Meaningful patient education

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Healthwise - Empower coaches and engage members with new tools

Give your health coaches the best tools to tackle big health issues

Offer health coaches a single system for triage, care planning, and prescribing education with the Healthwise Care Management Solution. Healthwise Coach for health coaches includes:

• A dashboard to support your call centers and help your health coaches provide fast and consistent triage and effective shared decision making.
• Accreditation-ready content for care plans, mapped to disease management interventions.
• Automated online programs and virtual health coaches to give your members in-depth information and help them create personal plans for the most challenging health issues.
• An easy way to prescribe follow-up materials to reinforce the phone call, including e-fulfillment and print delivery options.
• Reporting on what members do with the prescribed education so you can tailor outreach or reminders.

Reach more members—without adding more staff

The Healthwise Care Management Solution gives your health coaches the tools and programs to extend their value and reach more members. With Healthwise Coach, you get efficient, reliable support for:

• Symptom assessment and home treatment calls. Use the information from the Healthwise^® Knowledgebase to guide your calls, and then follow up with related home treatment information.
• Shared decision making. Prescribe decision aids through your health coaches, or use system triggers for automated delivery.
• Disease management and care planning. Provide focused accreditation-ready content with prebuilt education materials.
• Give valuable self-management support to your members who aren’t enrolled in coaching programs.

And you can always add Healthwise^® self-care guides and workbooks to the Care Management Solution to support your members who aren’t online.

Reap the rewards of a complete health coaching dashboard

Healthwise is the only company that provides a Care Management Solution that comes full circle. Your health coaches have access to a single health education system for triage, care planning, and prescribing education. And coaches can see what members do with the education, so they can tailor follow-up interventions.

We’ve worked with disease management organizations and call centers for years to ensure that our solutions meet their workflow and education needs. Experience how the Care Management Solution can improve your organization’s workflow and empower your member-education programs with new, engaging tools.

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Demo NowSupport your health coaches and activate your members with the Healthwise Care 

A complete solution

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Healthwise - Basic Fundamental Principles

Helping People Choose the Right Care

Our nonprofit mission is to help people make better health decisions. It's a simple mission and one that we’ve been loyal to since the day Healthwise was founded in 1975. Medical science has changed. Our technology has evolved. Our partnerships have multiplied. But our mission remains the same.

Our fundamental principles

The best health decisions are the ones that result in people getting the care that’s right for them as individuals. All of our products and solutions help our clients give people the tools to:

1. Do as much as they can for themselves.
2. Ask for care they need.
3. Say “no” to care they don’t need.

Because if information doesn't help people get appropriate care, it doesn't help—plain and simple. When it does help, it's as powerful as any test, medication, or surgery. Without it, medical care is incomplete. That’s why we focus on creating solutions that our clients can use to give people the information they need—just when they need it. We work hard to help our clients succeed at engaging, educating, and motivating people. And when our clients do, we succeed as well.

Healthwise content and tools now reach around the world, from Alaska to Africa. Since 1975 people have turned to Healthwise information over a billion times to make better health decisions. Nearly 33 million Healthwise^® self-care guides have been distributed, which is the equivalent to one in every ten American homes. All of the top ten health plans and hundreds of hospitals and employers use Healthwise^® information. Still, this is only a start. Our goal is to help people manage their health and make better health decisions—regardless of where they live or the language they speak.

That’s our daily work, and our mission.

To learn how you can access Healthwise Knowledgebase in India please send an email to helplibrary@gmail.com