Tough Job for the Staff

Remember that being a 'gatekeeper' for a busy practice isn't easy. Pressurized by patients on the one hand, and the doctor on the other a 'gatekeeper's job can be tough. For instance, whenever the doctor is 'running behind' it's usually the gatekeeper who (undeservedly) receives the nasty stares, and side remarks complaints.

Doctor-Staff

Choosing the right doctor is a little like choosing the right life partner! Although it's true you're marrying only one person, all the in-laws come along as part of the package. Similarly, when you select a primary care physician, you automatically select his staff as well, so make sure you like them, as they will play an important role in your interactions with the doctor! The personality of the staff is often very similar to that of the doctor, and friendly, caring and competent physicians tend to hire friendly, caring and competent employees.

The Clinic Staff

The clinic staff members are the first hurdle you need to cross in order to contact your doctor which is why they are often referred to as 'gatekeepers'. Your relationship with the staff will often determine how easily you have access to your doctor, which is why it's well worth spending a little time and energy making sure the staff members are on your side!